A network provider that offers more than a supplier partnership
First impressions are important. From the start, it was clear to Concert Networks that ITS was offering much more than the average ISP, aligning itself with its needs and with how they could work together in a partnership that looks not at just simply winning individual orders, but at the bigger picture.
As one of the earliest adopters of VoIP technology, Concert has built a business around developing technical solutions that help its customers to be better connected and increase productivity. Having experienced the highs and lows of managing suppliers, it knows exactly what it’s looking for from its partners.
Concert works with a variety of industry sectors that are looking to derive an ROI from their telephony system, handling calls more efficiently and often working across multiple locations and countries. High-quality connectivity goes hand in hand with this. When it comes to choosing connectivity partners, resilience and reliability of connections are vital, but so is the supplier approach and attitude.
“Our reputation and the success of our customer projects are intrinsically linked with how our suppliers operate. We need to trust that they will do what they say they will, and when. This is even more important when things don’t go to plan. It’s in these circumstances you find out the true mark of the person.”Niki Addison, Operations Director at Concert
Relationships that build trust
Working in a highly competitive industry, Concert is looking to work with suppliers it can trust to deliver, but also that it can really engage with to create business opportunities.
“Like all relationships, sometimes you just click, and it was clear from the start that ITS had a different way of thinking than most. Rather than go away from our initial meeting and send over reams of marketing material and quotes, ITS talked to us about the bigger picture, what that meant for us, and how we could work together – and that was really exciting.
“Since joining its partner programme we have built relationships across the organisation – Will, Daren and the team just get it, and are honest and transparent in how they work with us. This is so much more than a product tick sheet. ITS is open to working on solutions that work for our clients. Being able to influence where it rolls out connectivity to connect customers that are overlooked, as well as the product roadmap, is where the real value add is for us.”Niki Addison, Operations Director at Concert