About ITS
One of the UK’s most exciting and fastest growing full fibre infrastructure providers. We design, build,
and operate ultrafast full fibre network, purpose built to help UK businesses thrive through our 500+
partners community. Rapidly advancing technology means there has never been a more exciting time;
for you, for business, and for the future.
ROLE DESCRIPTION:
We are seeking a highly motivated and customer-focused Change Manager to lead and manage
change. In this role you will be coordinating organisational change management across various areas
within our business. The work will involve closely liaising with cross-functional teams to ensure that
all changes meet business expectations and business goals. The ideal candidate will have strong
change management experience, excellent problem-solving skills, and a proven track record of
managing change successfully across various applications and platforms.
As an effective Change Manager you will drive assigned change initiatives within ITS. The ideal
candidate will have excellent stakeholder management experience and a good understanding of
managing change related to IT applications, technical integrations.
Success in this role means you are exceptionally attentive to detail, have a strong analytical
background, familiar with risk management and well skilled at forecasting and planning of technical
deliverables. You possess strong influencing skills and have worked with external (onshore and
offshore) and internal teams of diverse backgrounds.
Main Responsibilities
Change Management:
To be responsible for Change Management ensuring that governance is defined and adhered to.
Coordinate key interfaces between Change Management and other processes – in particular,
Service Asset and Configuration Management and Release and Deployment Management.
To co-ordinate the outputs of the Change Advisory Board (CAB) and to perform the role of Change Manager with delegated authority to approve changes that do not require escalation.
Coordinate the scheduling of all changes to the live service environment after CAB approval.
Carry out Risk Analysis and Impact Assessment on changes and ensure test plans are carried out to appropriate standards.
JOB DESCRIPTION
Conducting post-implementation follow-up of failed changes to ensure lessons learnt and identifying the need for Major Incident reviews.
Ensure that the review of all implementation instructions as received from the CAB for technical feasibility and escalate potential implementation challenges to the CAB.
Assign responsibility for change implementation to appropriate resources with IT Services
Ensure that the change implementation schedule and instructions are completely understood by the implementation resources.
Review all implemented changes against their objectives.
Make sure user acceptance tests are completed and all defects addressed.
Assist in the development of orientation, training, performance support, and communication assets necessary for the change initiatives.
Report on key performance and quality indicators in relation to problem management, particularly in terms of in-depth trend analysis.
Relationship Management:
Act as the primary point of contact for change and ensuring clear and consistent communication.
Build strong relationships with stakeholders to ensure satisfaction and understanding of the business requirements.
Regularly update the Programme lead and PMO on change matters, address concerns, and provide solutions to any issues that may arise.
Technical Skills:
Strong knowledge of project management methodologies (e.g., Agile, Waterfall).
Excellent understanding of financial management and budgeting principles.
Communication Skills:
Exceptional written and verbal communication skills with the ability to convey complex information
clearly to customers and internal teams.
Strong negotiation and conflict resolution skills.
Soft Skills:
Customer-focused mindset with a proven ability to build and maintain strong relationships.
Strong problem-solving abilities and a proactive approach to addressing project challenges.
Highly organized with strong attention to detail. Ability to drive prioritisation of requirements with business stakeholders in order to structure effective backlog.
Required/Desired Qualifications and Experience:
Education: Bachelor’s degree in business, Project Management, Engineering, or a related field.
3-5 years experience as a Change Manager, managing end to end change.
Proven in depth change management experience using a variety of change management methodologies.
