About ITS

One of the UK’s most exciting and fastest growing full fibre infrastructure providers. We design, build, and operate ultrafast full fibre network, purpose built to help UK businesses thrive through our 500+ partners community. Rapidly advancing technology means there has never been a more exciting time; for you, for business, and for the future.

ROLE DESCRIPTION

We are seeking a highly motivated and customer-focused Project Manager to manage projects from inception to completion. The Project Manager will take lead on the delivery requirements, design, development, test and handover to operations. The work will involve closely liaising with cross-functional teams to ensure that all project deliverables meet business expectations and business goals. The ideal candidate will have strong project management experience, excellent problem-solving skills, and a proven track record of delivering complex projects successfully in related applications and platforms.

You will be working as part of a team to deliver fibre networks across the UK and will be responsible for a diverse range of activities to support the delivery of the project’s objectives. Experience of and in the fibre telecoms industry sector would be an advantage.

Main Responsibilities

The key accountabilities and responsibilities include but are not limited to;

• Ensure that all aspects of a project are organized and in conformance with timeline and deliverables requirements
• Develop and maintain project plans, tracking overall progress and achievement of milestones
• Report project risks and outcomes to appropriate management channels, and escalate issues according to project communication plan
• Support the functions of the PMO and in the coordination and control of change management processes and procedures
• Serve as point of communication between company teams and external resources
• Deepen partnerships with outside resources, including third-party vendors and contractors
• Act in accordance with our values and behaviours
• Take active responsibility for your own career development and performance
• Ensure your conduct is within our policies, including but not limited to the Company Handbook and Polices.
• In addition to the responsibilities listed above, the job holder may be required to perform other duties as assigned from time to time by their manager or a senior leader.

Relationship Management:

• Primary point of contact for project delivery throughout the project lifecycle, ensuring clear and consistent communication.
• Build strong relationships with stakeholders to ensure satisfaction and understanding of the  business requirements.
• Regularly update the Programme lead and PMO on project progress, address concerns, and provide solutions to any issues that may arise.

Technical Skills:

• Good knowledge of project management methodologies (e.g. Agile, Waterfall).
• Good understanding of financial management and budgeting principles.

Communication Skills:

• Strong written and verbal communication skills with the ability to convey information clearly to customers and internal teams.
• Good negotiation and conflict resolution skills.

Soft Skills:

• Customer-focused mindset with a proven ability to build and maintain strong relationships.
• Good problem-solving abilities and a proactive approach to addressing project challenges.
• Well organized with an attention to detail. Ability to work with limited supervision using own initiative and thrive in a dynamic fast paced environment with challenging deadlines

Essential Criteria:

• Three or more years of experience in a project related discipline ideally in a related Telecoms environment

• Experience in coordinating teams and clients
• Proven success in a dynamic, fast-paced setting, working with all levels of management
• Strong written, verbal and presentation skills
• Good organisational skills and attention to detail
• Good working knowledge of MS product suite especially MS Project

Desirable Criteria:

• Previous experience working as a member of a large project team
• Experience of working within a multi-disciplinary team

• Prince 2 Foundation or equivalent e.g. APMP Practitioner

• Desired – knowledge of Salesforce or similar CRM platforms.
• Desired – knowledge of Cloud solutions e.g. AWS/Azure.
• Experience working in industries such as IT, Construction, Engineering or Professional Services.
• Familiarity with Customer Relationship Management (CRM) systems.