Business Analyst

Job Vacancy

Key purpose of the role

As a Business Analyst in ITS you will work in a fast-paced environment across multiple programs / projects including CRM and ERP transformation . You will have proven and demonstrable experience in the end-to-end business analysis life cycle. If you are looking for your next challenge and an exciting and varied role – this could be the position for you!
Reporting to the Head of Systems and I.T you will be part of the Systems and I.T team

Key Accountabilities

  • Perform E2E Requirements analysis and documentation management
  • Engage with business SMEs to understand current business processes and/or transitional and future requirements
  • Manage presentations and demonstrations of system/ solution to the customer
  • Analysis of business issues and needs by using the appropriate business analysis methodologies and techniques in order to elicit the real business need behind problem statements and high-level requirements
  • Production of high/detailed level requirements and business solution design documentation to ensure completeness and coherence
  • Ability to apply an appropriate level of challenge to ensure positive outcome
  • Provide an interface between the business areas and project teams throughout the life cycle
  • Review and sign off on implementation plans where appropriate

Person Specification Overview


  • Minimum of 6-8 years IT / Business experience. You have a track record of success in working on multiple projects including complex deliverables within a commercial or IT environment
  • Experience in business analysis, business process modelling, information models development, use cases etc
  • Ideally experience in delivery in the telecoms industry.
  • Experience working with On-shore and off-shore delivery teams
  • Exposure on latest COTS products available in market is preferable;
  • Proficiency in OSS/BSS (operations support system/business support system) stack and various functions of each system;
  • Good understanding of standard delivery methodologies.
  • Ideally have experience of Agile delivery (Scrum or SAFe)
  • Any Business / Process Analysis Certification desirable

Skills / Abilities & Relevant Competencies

  • Self-motivating with a flexible approach.
  • An inquisitive and analytical mind.
  • A methodical and accurate worker, able to see tasks through to the end.
  • The ability to express ideas clearly in speech, email and documentation.
  • The confidence, maturity and stature to deal effectively with colleagues in all parts and levels of the business.
Salary: Competitive
Location: Daresbury (Hybrid)
Deadline: ASAP

Interested? The full job specification can be downloaded at the link below.

To apply, please complete the form below, attaching a covering letter and your CV.