Partner Portal

Salesforce Team Leader

Salesforce Team Leader

Location: Warrington, hybrid working, 3 days per week in the office

About ITS
We exist to ensure the UK has the best full fibre networks, delivering gigabit-capable connectivity to businesses through our growing partner community. This enables opportunity, progress, exploration, creativity, innovation and commerce.

Recognised in the 2026 Sunday Times 100 Tech as one of Britain’s fastest-growing private technology companies, we’re continuing to scale at pace – making this an exciting time to join ITS, for your career, for our business and for the future.

The Opportunity
This is a key role within our Systems function, leading the Salesforce team and helping shape how Salesforce supports our business as we continue to grow. You’ll take ownership of a busy delivery pipeline, bringing structure, governance and clear prioritisation to business-critical change. With major initiatives ahead, including our product catalogue transformation, this is an opportunity to make Salesforce work better for our people, partners and customers.

Responsibilities
As Salesforce Team Leader, you’ll guide the delivery of Salesforce change across internal teams, external partners and business stakeholders. You’ll be:

  • Owning and developing the Salesforce roadmap, ensuring it supports business priorities and delivers measurable value.
  • Leading the Salesforce team across delivery, support, development and continuous improvement activity.
  • Managing a prioritised pipeline of change through backlog, development, testing and UAT.
  • Working closely with business stakeholders to understand needs and translate them into clear, scalable Salesforce solutions.
  • Coordinating internal colleagues, third-party partners and suppliers to keep delivery moving effectively.
  • Strengthening Salesforce governance, release management, documentation and quality standards.
  • Supporting the product catalogue transformation, including the move into Salesforce and reintegration with the partner portal.
  • Using automation and DevOps tools to improve visibility, efficiency and control across the delivery pipeline.
  • Monitoring supplier performance, delivery quality, SLAs and value for money.

 

About You
We’re looking for someone who can combine Salesforce technical understanding with calm, practical delivery leadership. You’ll likely bring:

  • Experience leading Salesforce teams, delivery pipelines or platform change.
  • Strong knowledge of Salesforce Industries Communications Cloud (Vlocity).
  • Experience managing or coordinating both internal teams and external delivery partners.
  • A clear understanding of Salesforce platform capabilities, governance, release management and best practice.
  • Confidence working with stakeholders across different business areas, including technical and non-technical teams.
  • Experience delivering change using Agile, hybrid or structured project delivery methods.
  • The ability to prioritise competing requests and create clear visibility of what is being delivered, when and why.
  • A practical, collaborative approach, with the willingness to get close to the detail when needed.

Salesforce certifications would be advantageous, as would experience with Sales Cloud, Service Cloud, MuleSoft, Gearset, Copado or Flosum. Experience in telecoms would be useful, but it is not essential.

Why ITS
At ITS, you’ll be part of a growing technology business delivering critical full-fibre infrastructure across the UK. You’ll benefit from:

  • The chance to shape a business-critical Salesforce platform in a scaling organisation.
  • A role with genuine ownership across roadmap, delivery, governance and team leadership.
  • Exposure to major transformation work linked to products, pricing, partner experience and operational efficiency.
  • A collaborative environment where your work will have visible impact across the business.
  • Hybrid working, with 3 days per week based from our Warrington office.
  • The opportunity to join one of the UK’s most exciting technology businesses as we continue to grow.

EDI Commitment
At ITS, we’re proud to foster a workplace where everyone feels valued, respected and supported. We believe diverse perspectives strengthen our business and we are committed to creating an inclusive culture where people can thrive and bring their whole selves to work.

Please note, applicants must have the legal right to work in the UK.

  • Salary: Competitive
  • Deadline: 31/07/26
  • Contract Type: Permanent
  • Location: Daresbury
Interested? The full job specification can be downloaded at the link below.
Download Full Job Description
To apply, please complete the form below, attaching a covering letter and your CV.






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    ITS Daresbury
    Warrington WA4 4GE

    [placeholder] information about daresbury office here [placeholder] 

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    Paolo Benedetto
    Paolo Benedetto
    Chief Financial Officer

    Paolo leads the finance function of ITS as Chief Financial Officer – playing a key role in steering the business, shaping strategy and long-term value creation. Paolo brings significant experience from high-growth, founder-led and private equity-backed companies, particularly in FMCG, infrastructure and industrial markets. He has played a leading role in helping scale multiple organisations from tens of millions to hundreds of millions in revenue through organic, acquisitional, and operational growth initiatives resulting in many successful major business exits.

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    Gordon Riddell
    Strategic Planning & Insight Director

    Gordon Riddell is ITS Business Planning Director who leads our Business Intelligence function. A strategic planning expert with a deep passion for driving transformation, Gordon focuses on driving customer-centric action across the organisation through data and analytics. With experience spanning utilities, telecoms, retail, public sector, and automotive industries, he brings a wealth of insight into workforce management, forecasting, demand planning, and operational performance. Gordon has led planning and transformation initiatives across both private and public sectors, supporting investment readiness, digital evolution, and large-scale infrastructure rollouts. His expertise lies in turning complex data into actionable intelligence, enabling businesses to optimise field operations, contact centres, and back-office functions for long-term success.

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    Dave Ferry
    Chief Sales Officer

    As Chief Sales Officer, Dave leads the sales strategy at ITS, driving growth and strengthening customer relationships. Overseeing commercial success across Partner Markets, Public Sector and Major Business, Dave uses his 20 years of telecoms experience to build high-performing teams and deliver innovative solutions that meet market demands.

    Previously, Dave held senior roles at Virgin Media Business, leading successful teams in various market segments.

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    Kevin McNulty
    Strategy Director

    Kevin leads the Strategy team in ITS, comprising the core functions of network Investment (including M&A), regulation, public affairs, product management and marketing. With over 4 years’ experience within the leadership team of ITS, Kevin has played a pivotal role in shaping the business direction as it has grown to be a leading provider of B2B wholesale connectivity.

    Prior to ITS, Kevin has a long background in the industry, having held senior positions in BT, Virgin Media, KCOM and NTT – as well as a period spent in consultancy.

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    Claire Davies
    People & Culture Director

    Claire is the People and Culture Director for ITS, responsible for ensuring we provide a great place to work, with amazing people who are happy, productive, and engaged.

    A CIPD qualified HR professional with previous industry experience at Amey, as well as more recent experience in a number of small businesses, Claire is passionate about putting people first in order to grow the business.

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    Mike Goodwin
    Chief Technology Officer

    Mike is responsible for all technical, operations, customer service and security within ITS. Using his degree in Electrical and Electronic Engineering, and MBA from Manchester Business School, Mike focuses on how ITS can introduce and support complex solutions designed to create customer-focused teams that ensure exceptional experience. On top of his extensive career history spanning TalkTalk, Hyperoptic and Fibre Nation, Mike is a Chartered Engineer and Fellow of the IET.

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    Charlie Versi
    Chief Operating Officer

    Charlie leads ITS’s end-to-end operational delivery, with a focus on service excellence and delivering an outstanding experience for both partners and their business customers. His appointment will help build on the company’s strong foundations – driving transformation, quality, and innovation and using them as key enablers of continued growth.

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    Daren Baythorpe
    Chief Executive Officer

    Daren is a dynamic leader who drives the strategy, growth and direction of ITS. Daren has significant utility / telecoms sector experience and has held several board-level leadership and advisory positions for a number of organisations including Severn Trent Water and BT. He served on the Board of Openreach, where he held executive responsibilities as Director of the Customer Service Division, Director for Field Engineering then latterly serving as Managing Director of the Business Division.

    Daren also regularly advises and collaborates with government and other regulatory / telecoms bodies on sector-related issues. His in-depth knowledge and understanding of the requirements of operators and high capacity data users, through his vast experience across the industry, mean that ITS is thriving under his leadership

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    Kevin Gaskell
    Chairman

    Kevin leads our board and is responsible for giving strategic advice and counsel, as well as attracting and driving investment. Kevin is recognised as one of the most successful leaders of his generation, having led iconic brands such as Porsche, Lamborghini and BMW. A highly experienced serial entrepreneur and private equity chairman, he has led multi-billion-pound global organisations; and also founded startups such as Epyx Limited, building it up to become the market leader for automotive e-commerce solutions.

    Kevin has received multiple accolades; highlights include making the ‘UK’s top 40 leaders under 40’ list, chairing the ‘best UK private equity investment of the year’, and being a founder of award-winning start-up companies across the globe.

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