Connected Tech Talks – Episode Eight

Welcome to Connected Tech Talks, the podcast by ITS Technology Group designed for our channel partners and tech enthusiasts. When you think of customer service, are you too inward looking? Do businesses today not think enough about how each and every interaction makes a customer feel, and how that impacts buying habits? Our very own Director of Customer Service Jason Stanton dives deep into the importance of company-wide engagement on customer service, and explains how consumer habits evolve with each service interaction. This episode of Connected Tech Talk explores consumer habits in a changing service-driven world, and the criticality of maintaining a relationship-first, transaction-second approach in our industry.