London Business Matters Magazine

Get ready, get set for full fibre

The UK’s telecommunications infrastructure is undergoing a once in a generation transformation. As London’s legacy copper networks are set to retire from 2025, the importance of alternative full fibre infrastructure is being brought into sharp focus. 

The real cost of poor broadband

Originally only designed for telephone calls, the first copper networks were installed in the early 20th century. Since then, the way we access information, collaborate, and communicate has changed substantially. Business applications have moved to the cloud, hybrid working means that many meetings are now held over Teams and Zoom (other conferencing solutions are available), and smart technologies such as IP surveillance and those that use sensors including heating and lighting are all reliant on robust, high-speed connectivity. Our digital dependence is growing.

However, a slow, unreliable broadband service can undermine all the opportunities that these technologies promise – maybe you have experienced the pain of the ‘wheel of doom’, calls dropping in and out, lengthy file upload times, or video conference screen freeze? What is the real cost of poor broadband? The impact of unnecessary end-user frustration created by unreliable services lowers productivity which ultimately hits the bottom line.

The digital revolution

There’s light at the end of this tunnel. Full fibre is being rolled out at pace to replace copper. Known as the gold standard in connectivity terms, it is the future of the UK’s communications infrastructure. Gigabit-capable fibre connectivity is high on the government’s agenda. To bring the UK up to speed, it has targeted 2030 as a timeframe for most of the country to have access to these ultrafast services. This digital infrastructure is being delivered with significant private investment, such as our own multimillion pound rollout across the capital and the rest of the UK, and public funds to level up the areas not included in operators’ plans.

Dispelling fibre myths

Not all fibre connectivity is equal. Fibre to the cabinet, known as FTTC, still relies on copper to connect your premises. While these services are much faster than over a copper-only connection, the service is only as good as the ‘last mile’ from the cabinet to the premises – it’s this part of the line that slows down the service and affects reliability.  

Full fibre means just that. The service is delivered entirely over fibre optic cables, known as FTTP. The only limiting factor is the capabilities of the equipment that is put on the end of the connection and means that full-fibre is truly futureproof.

It’s time to act if you’re still using a ‘landline’ to make phone calls, or are experiencing reliability problems with your connectivity service, you feel like you are having to work around its flaws, and it’s slowing you and your employees down. 

But even if you’re not having any broadband issues, and your connection is fast, you need to know if it’s full-fibre. If it isn’t, you should find out what your service provider’s plans are, particularly if your contract extends beyond the 2025 threshold.

The future’s now

As these full-fibre networks are already built or being rolled out, your rivals may already be benefitting from the competitive edge gigabit-capable services can deliver. Our own investment in our Faster Britain networks already reaches nearly 40% of business premises across London including a footprint spanning East London, which includes Barking & Dagenham, Havering, and Greenwich, and will soon go live across Poplar. 

For more information visit www.fasterbritain.com 

About the author

Imdadur Rahman, a Faster Britain Ambassador from full fibre provider ITS Technology Group, is on a mission to help organisations, institutions, and businesses across the capital learn more about the benefits of transformational digital infrastructure.

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Dave Ferry
Chief Sales Officer

As Chief Sales Officer, Dave leads the sales strategy at ITS, driving growth and strengthening customer relationships. Overseeing commercial success across Partner Markets, Public Sector and Major Business, Dave uses his 20 years of telecoms experience to build high-performing teams and deliver innovative solutions that meet market demands.

Previously, Dave held senior roles at Virgin Media Business, leading successful teams in various market segments.

Kevin McNulty
Strategy Director

Kevin leads the Strategy team in ITS, comprising the core functions of network Investment (including M&A), regulation, public affairs, product management and marketing. With over 4 years’ experience within the leadership team of ITS, Kevin has played a pivotal role in shaping the business direction as it has grown to be a leading provider of B2B wholesale connectivity.

Prior to ITS, Kevin has a long background in the industry, having held senior positions in BT, Virgin Media, KCOM and NTT – as well as a period spent in consultancy.

Claire Davies
People & Culture Director

Claire is the People and Culture Director for ITS, responsible for ensuring we provide a great place to work, with amazing people who are happy, productive, and engaged.

A CIPD qualified HR professional with previous industry experience at Amey, as well as more recent experience in a number of small businesses, Claire is passionate about putting people first in order to grow the business.

Mike Goodwin
Chief Technology Officer

Mike is responsible for all technical, operations, customer service and security within ITS. Using his degree in Electrical and Electronic Engineering, and MBA from Manchester Business School, Mike focuses on how ITS can introduce and support complex solutions designed to create customer-focused teams that ensure exceptional experience. On top of his extensive career history spanning TalkTalk, Hyperoptic and Fibre Nation, Mike is a Chartered Engineer and Fellow of the IET.

Charlie Versi
Chief Operating Officer

Charlie leads ITS’s end-to-end operational delivery, with a focus on service excellence and delivering an outstanding experience for both partners and their business customers. His appointment will help build on the company’s strong foundations – driving transformation, quality, and innovation and using them as key enablers of continued growth.

Daren Baythorpe
Chief Executive Officer

Daren is a dynamic leader who drives the strategy, growth and direction of ITS. Daren has significant utility / telecoms sector experience and has held several board-level leadership and advisory positions for a number of organisations including Severn Trent Water and BT. He served on the Board of Openreach, where he held executive responsibilities as Director of the Customer Service Division, Director for Field Engineering then latterly serving as Managing Director of the Business Division.

Daren also regularly advises and collaborates with government and other regulatory / telecoms bodies on sector-related issues. His in-depth knowledge and understanding of the requirements of operators and high capacity data users, through his vast experience across the industry, mean that ITS is thriving under his leadership

Kevin Gaskell
Chairman

Kevin leads our board and is responsible for giving strategic advice and counsel, as well as attracting and driving investment. Kevin is recognised as one of the most successful leaders of his generation, having led iconic brands such as Porsche, Lamborghini and BMW. A highly experienced serial entrepreneur and private equity chairman, he has led multi-billion-pound global organisations; and also founded startups such as Epyx Limited, building it up to become the market leader for automotive e-commerce solutions.

Kevin has received multiple accolades; highlights include making the ‘UK’s top 40 leaders under 40’ list, chairing the ‘best UK private equity investment of the year’, and being a founder of award-winning start-up companies across the globe.