From shopping centres and multi-occupier buildings to industrial parks
In today’s digital age, having high-quality, reliable internet in commercial properties is more crucial than ever. Robust and reliable internet connectivity isn’t just a convenience for businesses—it’s a necessity that affects daily operations, competitiveness, and growth potential.
There is a diverse mix of property types across the UK, each with its own requirements and driving forces towards a digital future.
While some will have their hand forced by the impending PSTN switch off (the cessation of traditional copper lines and ISDN (Integrated Services Digital Network)), replacing with all-IP networks, others are actively looking to turn their environments into ‘smarter’ ones, leveraging technology to enhance efficiency and occupant comfort.
It’s not a one-size-fits-all, and we understand the complexities of providing excellent, future-proofed connectivity.
ITS is adept at managing different stakeholders in the supply chain. From landowners and landlords to tenants, managing agents, employees, and end-user customers. We’ve developed our proposition to accommodate the different requirements within distinct property profiles.
Considering alternative network providers, or “altnets,” alongside larger operators offers multiple benefits to this group.
Effective connectivity isn’t a given for many business locations. That’s why we’ve been working across the market with building owners, landlords, managing agents, and individual tenants to develop a portfolio that works for UK businesses, regardless of their built environment.
“Poor connectivity within our shopping centre locations impacts our customer experience, particularly when the store teams are completing finance agreements when the final stage requires it to be sent to a customer’s email for approval. Because mobile coverage is also poor, the customer either has to connect to our customer WiFi or a shopping centre WiFi, all of which are restricted due to bandwidth issues.
Poor bandwidth also causes frustration in-store for back office activities, and for accessing training materials from our key suppliers, especially where video content is used.”
IT Manager, National Jewellery Brand
To learn more about the work we do, or to see how we can assist on your next infrastructure project, please don’t hesitate to get in touch with the ITS team.
Typically owned by large operators with managing agents, shopping centres often have an estates team on-site responsible for infrastructure and connectivity and a central comms room.
You’ll have some legacy infrastructure, including lifts, emergency alarms, and CCTV, that may be supported by copper lines; the upcoming 2027 UK copper switch-off necessitates an upgrade to fibre to ensure uninterrupted service.
With growing trends in automation to support customer experience, you may already use or are looking to adopt technologies such as ANPR (Automatic Number Plate Recognition) parking systems. These systems require robust connectivity for real-time data processing and management.
Meanwhile, across all retail markets, your tenants will grow reliant on stable, high-speed internet for various functions such as payments, database reconciliation, security systems, and in-store Wi-Fi.
Office blocks containing multiple business units, each housing different companies, are commonplace in high-density urban centres.
They typically involve complex infrastructures with varying connectivity needs across different offices, and infrastructure can be difficult to navigate. Negotiating access for installation and maintenance can be challenging due to the multiple stakeholders involved. It requires clear agreements and often complex logistics.
Each business may have different IT infrastructure demands and security protocols, which need tailored connectivity solutions.
It means flexible network solutions should be available to tenants, whether startups needing basic internet access to firms requiring high bandwidth, low latency and enhanced network and endpoint security.
Situated out of town or on the edge of town, often accessible via major roads, retail parks often comprise separate buildings, each housing different large retail brands.
Typical tenants can include major retail chains, often including department stores, supermarkets, and speciality stores.
Due to their peripheral locations, these parks might face challenges with existing telecoms infrastructure, often resulting in limited connectivity options. Meanwhile, separate buildings may require individual connections, complicating the deployment of a unified network infrastructure.
Connectivity Requirements lean toward high bandwidth and service reliability, supporting the high volume of transactions, warehouse automation, and data usage such as inventory management, sales processing, and customer service operations.
Typically situated in out-of-town industrial areas and often not prioritised for high-speed connectivity infrastructure. They consist of standalone units that can house call centres, manufacturing facilities, warehouses, or logistics companies.
Operations vary, sometimes involving heavy machinery, large-scale logistics, and extensive warehousing, through to multiple user demands, all requiring robust and reliable connectivity.
Existing infrastructure may not support high-speed, reliable internet, which is critical for modern industrial operations. The geographic spread and isolation of units can complicate the deployment of consistent and unified network solutions across the entire park.
High bandwidth, low latency and a reliable and secure network are vital. They support complex operations, including real-time data processing, IoT devices, and cloud-based applications.
They also need the ability to upgrade and expand network capabilities as businesses grow and their technology needs evolve.
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As Chief Sales Officer, Dave leads the sales strategy at ITS, driving growth and strengthening customer relationships. Overseeing commercial success across Partner Markets, Public Sector and Major Business, Dave uses his 20 years of telecoms experience to build high-performing teams and deliver innovative solutions that meet market demands.
Previously, Dave held senior roles at Virgin Media Business, leading successful teams in various market segments.
Kevin leads the Strategy team in ITS, comprising the core functions of network Investment (including M&A), regulation, public affairs, product management and marketing. With over 4 years’ experience within the leadership team of ITS, Kevin has played a pivotal role in shaping the business direction as it has grown to be a leading provider of B2B wholesale connectivity.
Prior to ITS, Kevin has a long background in the industry, having held senior positions in BT, Virgin Media, KCOM and NTT – as well as a period spent in consultancy.
Claire is the People and Culture Director for ITS, responsible for ensuring we provide a great place to work, with amazing people who are happy, productive, and engaged.
A CIPD qualified HR professional with previous industry experience at Amey, as well as more recent experience in a number of small businesses, Claire is passionate about putting people first in order to grow the business.
Mike is responsible for all technical, operations, customer service and security within ITS. Using his degree in Electrical and Electronic Engineering, and MBA from Manchester Business School, Mike focuses on how ITS can introduce and support complex solutions designed to create customer-focused teams that ensure exceptional experience. On top of his extensive career history spanning TalkTalk, Hyperoptic and Fibre Nation, Mike is a Chartered Engineer and Fellow of the IET.
Charlie leads ITS’s end-to-end operational delivery, with a focus on service excellence and delivering an outstanding experience for both partners and their business customers. His appointment will help build on the company’s strong foundations – driving transformation, quality, and innovation and using them as key enablers of continued growth.
Daren is a dynamic leader who drives the strategy, growth and direction of ITS. Daren has significant utility / telecoms sector experience and has held several board-level leadership and advisory positions for a number of organisations including Severn Trent Water and BT. He served on the Board of Openreach, where he held executive responsibilities as Director of the Customer Service Division, Director for Field Engineering then latterly serving as Managing Director of the Business Division.
Daren also regularly advises and collaborates with government and other regulatory / telecoms bodies on sector-related issues. His in-depth knowledge and understanding of the requirements of operators and high capacity data users, through his vast experience across the industry, mean that ITS is thriving under his leadership
Kevin leads our board and is responsible for giving strategic advice and counsel, as well as attracting and driving investment. Kevin is recognised as one of the most successful leaders of his generation, having led iconic brands such as Porsche, Lamborghini and BMW. A highly experienced serial entrepreneur and private equity chairman, he has led multi-billion-pound global organisations; and also founded startups such as Epyx Limited, building it up to become the market leader for automotive e-commerce solutions.
Kevin has received multiple accolades; highlights include making the ‘UK’s top 40 leaders under 40’ list, chairing the ‘best UK private equity investment of the year’, and being a founder of award-winning start-up companies across the globe.
