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Rapid change for office space leasing firm

The Wilton Centre offer high quality office space from 1-300 desks and all options in between. The spacious complex is set in a 75 acre landscaped park with its own lake and courtyards. It is home to sixty companies, including a number of prestigious multinationals. A range of fully furnished laboratory space and an excellent technical development area comprising pilot plant and scale up accommodation is also available.

The Challenge – Rapid Change

The Wilton Centre regularly welcomes new companies to their office complex. These companies often need help in setting up their IT equipment and configuring their settings with the IT connectivity provided by the Wilton Centre as part of their rental package. ITS engineers offer this welcome service and very often go on to support the companies in the longer term. ITS also have a very long history of providing support in the lab space environment. Our engineers are accustomed to the unique challenges this brings and deal with those using time tested methods.

The Solution – Strong SLAs

One of the main advantages is having the IT support on-site, so whenever companies call, help is (more often than not) just a few minutes away or a short wait for a callback. These rapid response times set ITS apart and give customer satisfaction levels a measurable boost. When IT systems are disrupted, speed is key in getting a business back online and functioning smoothly again, reducing business costs and disruption.

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Dave Ferry
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As Chief Sales Officer, Dave leads the sales strategy at ITS, driving growth and strengthening customer relationships. Overseeing commercial success across Partner Markets, Public Sector and Major Business, Dave uses his 20 years of telecoms experience to build high-performing teams and deliver innovative solutions that meet market demands.

Previously, Dave held senior roles at Virgin Media Business, leading successful teams in various market segments.

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Claire is the People and Culture Director for ITS, responsible for ensuring we provide a great place to work, with amazing people who are happy, productive, and engaged.

A CIPD qualified HR professional with previous industry experience at Amey, as well as more recent experience in a number of small businesses, Claire is passionate about putting people first in order to grow the business.

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Mike is responsible for all technical, operations, customer service and security within ITS. Using his degree in Electrical and Electronic Engineering, and MBA from Manchester Business School, Mike focuses on how ITS can introduce and support complex solutions designed to create customer-focused teams that ensure exceptional experience. On top of his extensive career history spanning TalkTalk, Hyperoptic and Fibre Nation, Mike is a Chartered Engineer and Fellow of the IET.

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Charlie leads ITS’s end-to-end operational delivery, with a focus on service excellence and delivering an outstanding experience for both partners and their business customers. His appointment will help build on the company’s strong foundations – driving transformation, quality, and innovation and using them as key enablers of continued growth.

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Daren is a dynamic leader who drives the strategy, growth and direction of ITS. Daren has significant utility / telecoms sector experience and has held several board-level leadership and advisory positions for a number of organisations including Severn Trent Water and BT. He served on the Board of Openreach, where he held executive responsibilities as Director of the Customer Service Division, Director for Field Engineering then latterly serving as Managing Director of the Business Division.

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Kevin has received multiple accolades; highlights include making the ‘UK’s top 40 leaders under 40’ list, chairing the ‘best UK private equity investment of the year’, and being a founder of award-winning start-up companies across the globe.

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