Notice to our customers and partners We hope that you are well and staying safe. Following the latest government advice, and the unprecedented circumstances we all find ourselves in, we are writing to advise that ITS, like all other telecommunications and essential infrastructure businesses, have reviewed its practices in view of the situation with COVID-19. […]
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Paolo leads the finance function of ITS as Chief Financial Officer – playing a key role in steering the business, shaping strategy and long-term value creation. Paolo brings significant experience from high-growth, founder-led and private equity-backed companies, particularly in FMCG, infrastructure and industrial markets. He has played a leading role in helping scale multiple organisations from tens of millions to hundreds of millions in revenue through organic, acquisitional, and operational growth initiatives resulting in many successful major business exits.
Gordon Riddell is ITS Business Planning Director who leads our Business Intelligence function. A strategic planning expert with a deep passion for driving transformation, Gordon focuses on driving customer-centric action across the organisation through data and analytics. With experience spanning utilities, telecoms, retail, public sector, and automotive industries, he brings a wealth of insight into workforce management, forecasting, demand planning, and operational performance. Gordon has led planning and transformation initiatives across both private and public sectors, supporting investment readiness, digital evolution, and large-scale infrastructure rollouts. His expertise lies in turning complex data into actionable intelligence, enabling businesses to optimise field operations, contact centres, and back-office functions for long-term success.
As Chief Sales Officer, Dave leads the sales strategy at ITS, driving growth and strengthening customer relationships. Overseeing commercial success across Partner Markets, Public Sector and Major Business, Dave uses his 20 years of telecoms experience to build high-performing teams and deliver innovative solutions that meet market demands.
Previously, Dave held senior roles at Virgin Media Business, leading successful teams in various market segments.
Kevin leads the Strategy team in ITS, comprising the core functions of network Investment (including M&A), regulation, public affairs, product management and marketing. With over 4 years’ experience within the leadership team of ITS, Kevin has played a pivotal role in shaping the business direction as it has grown to be a leading provider of B2B wholesale connectivity.
Prior to ITS, Kevin has a long background in the industry, having held senior positions in BT, Virgin Media, KCOM and NTT – as well as a period spent in consultancy.
Claire is the People and Culture Director for ITS, responsible for ensuring we provide a great place to work, with amazing people who are happy, productive, and engaged.
A CIPD qualified HR professional with previous industry experience at Amey, as well as more recent experience in a number of small businesses, Claire is passionate about putting people first in order to grow the business.
Mike is responsible for all technical, operations, customer service and security within ITS. Using his degree in Electrical and Electronic Engineering, and MBA from Manchester Business School, Mike focuses on how ITS can introduce and support complex solutions designed to create customer-focused teams that ensure exceptional experience. On top of his extensive career history spanning TalkTalk, Hyperoptic and Fibre Nation, Mike is a Chartered Engineer and Fellow of the IET.
Charlie leads ITS’s end-to-end operational delivery, with a focus on service excellence and delivering an outstanding experience for both partners and their business customers. His appointment will help build on the company’s strong foundations – driving transformation, quality, and innovation and using them as key enablers of continued growth.
Daren is a dynamic leader who drives the strategy, growth and direction of ITS. Daren has significant utility / telecoms sector experience and has held several board-level leadership and advisory positions for a number of organisations including Severn Trent Water and BT. He served on the Board of Openreach, where he held executive responsibilities as Director of the Customer Service Division, Director for Field Engineering then latterly serving as Managing Director of the Business Division.
Daren also regularly advises and collaborates with government and other regulatory / telecoms bodies on sector-related issues. His in-depth knowledge and understanding of the requirements of operators and high capacity data users, through his vast experience across the industry, mean that ITS is thriving under his leadership
Kevin leads our board and is responsible for giving strategic advice and counsel, as well as attracting and driving investment. Kevin is recognised as one of the most successful leaders of his generation, having led iconic brands such as Porsche, Lamborghini and BMW. A highly experienced serial entrepreneur and private equity chairman, he has led multi-billion-pound global organisations; and also founded startups such as Epyx Limited, building it up to become the market leader for automotive e-commerce solutions.
Kevin has received multiple accolades; highlights include making the ‘UK’s top 40 leaders under 40’ list, chairing the ‘best UK private equity investment of the year’, and being a founder of award-winning start-up companies across the globe.