About ITS
We exist to ensure that every business in the UK has access to full fibre gigabit-capable connectivity, through our growing 500+ strong partner community. This enables opportunity, progress, exploration, creativity, innovation and commerce. Rapidly advancing technology means there’s never been a more exciting time; for you, for business, and for the future. Limitless potential for everyone.
By creating a digital powerhouse, help us build our ITS brand into the best wholesale connectivity provider in the industry and our Faster Britain brand into the most famous business connectivity authority in the UK.
ROLE DESCRIPTION:
The Quality Advisor is responsible for ensuring the fibre network infrastructure meets the highest standards of quality and compliance, as per the company’s requirements and Openreach regulations. This role will involve conducting connection and network audits to verify that installations have been completed to ITS standards. The role ensures that the network has been built to industry standards, guaranteeing a high-quality service for B2B customers.
Key Responsibilities:
- Quality Inspections:
- Conduct on-site and remote inspections of fibre connections and network infrastructure.
- Verify that network installations meet ITS standards and comply with Openreach guidelines.
- Ensure all network components, including splicing, routing, and connections, are of high quality and properly installed.
- Network Audits:
- Perform regular audits of the fibre network to ensure build quality and adherence to industry standards.
- Identify any faults or areas where installations do not meet specifications and escalate as needed.
- Compliance Monitoring:
- Ensure that the fibre network is compliant with all regulatory requirements set by Openreach.
- Maintain up-to-date knowledge of Openreach standards and guidelines, implementing any necessary changes within the company’s processes.
- Reporting and Documentation:
- Generate detailed reports on the findings of network checks, highlighting any non-conformities or issues.
- Document all quality assurance activities, inspections, and audits, providing evidence where required for regulatory compliance.
- Continuous Improvement:
- Provide feedback to installation teams and contractors, offering guidance on best practices and areas for improvement.
- Participate in process improvement initiatives to enhance overall network quality and service delivery.
- Collaboration:
- Work closely with network engineers, project managers, and third-party contractors to resolve any issues identified during inspections or audits.
- Liaise with Openreach as necessary to ensure alignment with their guidelines and resolve any compliance-related matters.
Required Skills and Experience:
- Strong understanding of fibre optic network infrastructure, including installation, maintenance, and testing.
- Familiarity with Openreach standards and regulations.
- Experience in conducting quality checks, network audits, or similar inspections in a telecoms environment.
- Excellent attention to detail and a methodical approach to identifying and addressing issues.
- Strong reporting skills with the ability to produce clear and detailed documentation.
- Knowledge of health and safety regulations within the telecoms industry.
- Ability to work independently and as part of a team, with strong communication and collaboration skills.
- Proficiency in the use of network testing tools and software.
Qualifications:
- Relevant qualifications in telecommunications, fibre optics, or a related field.
- Certifications related to quality assurance or network management would be advantageous.
- A valid driving licence is required for travel to various sites.
Personal Attributes:
- Analytical mindset with strong problem-solving skills.
- Proactive and able to work under minimal supervision.
- Strong commitment to maintaining high standards of quality and safety.
- Effective communicator with the ability to liaise across departments and with external stakeholders.
Salary: Competitive, based on experience
