Industry leading 15 day on net install pledge

Full fibre provider ITS pledges industry-busting 15 working days or less on-net customer installs

Alternative full fibre network provider, ITS Technology Group (ITS) has made a pledge to its partner community to install on-net customers in 15 working days or less, or it will give three months connectivity for free. To take advantage of this industry-busting pledge, partners need to place their orders through ITS’ portal or API*.

ITS’ pledge is simple. Once an order is placed that meets the terms of the promise, the 15 consecutive working days install lead time is triggered. ITS will not ‘stop and restart the clock’ for any reason other than at the partner’s or customer’s request.

ITS’ expertise in network design and build means that it is capable of connecting customers to gigabit connectivity far quicker than the industry norm. This is because it will use a ‘dig once’ approach using public and private infrastructure where appropriate so as to avoid disruptive road digs and road works, only digging new trenches when absolutely necessary.

Over the course of the last 12 months, ITS has significantly increased its ‘Faster Britain’ full fibre footprint having worked with its partners to identify some of the UK’s most underserved areas. With a further pipeline of new network builds and expansions ready to go, ITS’ Faster Britain programme is playing its part in delivering on the government’s promise to have 100% Gigabit capability by 2033.

“Our 15 working day pledge underpins our commitment to delivering connectivity to where it is needed, fast, so that our partners can sell more services, and so that their customers’ digital journeys aren’t put on hold for any longer than they already have.

“We have grown a partner community that values our ability to be so much more than simply a fibre supplier. We work hard to get to know our partners, the markets they operate in, who their customers are, and what they need to drive their businesses forward. We work together to identify demand, create business opportunities, develop products and deliver solutions.”

Philip Lee, Head of Wholesale at ITS

ITS’ partners have access to all its Faster Britain networks as a layer 1 (dark fibre), layer 2 (wholesale), or as a layer 3 (internet) connection. For more information on becoming an ITS partner and joining ITS’ Faster Britain programme visit

*Terms & conditions of ITS Technology Group’s Faster Britain 15 working day pledge:

  • Offer applies to lease lines only, 36 months terms
  • Orders must be placed via the ITS Partner Portal/API
  • Installs must be on a fully live network or the 15 working day pledge starts from when the network is live
  • In the event that ITS does not meet the 15 working day pledge, it will give the first three months free
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